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New Laptop won't turn on/Charge (15-dk0056nr)

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15-dk0056nr

Greetings!

 

Recently (April), I purchased an HP 15-dk0056nr gaming laptop. It was working great, but last week, it suddenly failed to turn on. The charger/adapter that it came with no longer had the charging light indicator when plugged in, and I have tried multiple outlets in my home (all of which do supply power to other things).

 

I have tried to do some research, and it seems to be split between the battery being faulty, or needing a new adapter. I am not confident in my ability to safely remove the battery (so many tiny screws/pieces!) to see if it will turn on while plugged in with the battery removed. I have also read that I should remove the battery and have it unplugged, and hold the power button for 30 seconds? Again, I am not confident in my ability to not make it worse unless I know this is what needs to be done.

 

Has anybody had any relatable issues and can give some advice? 

 

Also, is this a "geek sqaudable" service, or would I end up having to send it to HP to be fixed/replaced (warranty is still active for 9 months).  I would rather not have to wait for shipping and all that.

 

Thank you for any advice!

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@ChesterSwayze

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you check with an AC Adapter first because even if the battery was faulty, the Notebook should still power ON with the AC Adapter

 

A worst case scenario would be the Motherboard

 

I suggest you take the Notebook to a computer store and just try out the AC adapter first

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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