Recently (April), I purchased an HP 15-dk0056nr gaming laptop. It was working great, but last week, it suddenly failed to turn on. The charger/adapter that it came with no longer had the charging light indicator when plugged in, and I have tried multiple outlets in my home (all of which do supply power to other things).
I have tried to do some research, and it seems to be split between the battery being faulty, or needing a new adapter. I am not confident in my ability to safely remove the battery (so many tiny screws/pieces!) to see if it will turn on while plugged in with the battery removed. I have also read that I should remove the battery and have it unplugged, and hold the power button for 30 seconds? Again, I am not confident in my ability to not make it worse unless I know this is what needs to be done.
Has anybody had any relatable issues and can give some advice?
Also, is this a "geek sqaudable" service, or would I end up having to send it to HP to be fixed/replaced (warranty is still active for 9 months). I would rather not have to wait for shipping and all that.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".