New Laptop won't turn on/Charge (15-dk0056nr)

[ChesterSwayze]

Greetings!

Recently (April), I purchased an HP 15-dk0056nr gaming laptop. It was working great, but last week, it suddenly failed to turn on. The charger/adapter that it came with no longer had the charging light indicator when plugged in, and I have tried multiple outlets in my home (all of which do supply power to other things).

I have tried to do some research, and it seems to be split between the battery being faulty, or needing a new adapter. I am not confident in my ability to safely remove the battery (so many tiny screws/pieces!) to see if it will turn on while plugged in with the battery removed. I have also read that I should remove the battery and have it unplugged, and hold the power button for 30 seconds? Again, I am not confident in my ability to not make it worse unless I know this is what needs to be done.

Has anybody had any relatable issues and can give some advice? 

Also, is this a "geek sqaudable" service, or would I end up having to send it to HP to be fixed/replaced (warranty is still active for 9 months).  I would rather not have to wait for shipping and all that.

Thank you for any advice!

[KrazyToad]

@ChesterSwayze

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you check with an AC Adapter first because even if the battery was faulty, the Notebook should still power ON with the AC Adapter

A worst case scenario would be the Motherboard

I suggest you take the Notebook to a computer store and just try out the AC adapter first

Thank you

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