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‎03-16-2019 03:16 PM

HP Recommended
Product: HP OMEN by HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

I just bought my new pc. Windows was already installed, unfortunately since the beggining audio is not working. It says that "no devices was found" already installed all the drivers. When i go to the divice manager Technology intel smart sound OED has a yellow triangle

1 REPLY 1

‎03-16-2019 08:49 PM

HP Recommended

Hello @Rik12356 

 

If you aready installed drivers and updated windows, try unininstalling the device with the yellow caution sign.

Right click on it and choose uninstall. Then reboot the computer.

If it still is not working and gives the triangle sign, you need to contact HP Support for a warranty issue.

Contact HP Worldwide | HP® Official Site

 

HPs also have a diagnostics tool installed. You can run it to see if it picks up any error messages for the hardware.

Rapdily tap the F2 key at power-on. The diagnostics menu will appear.

Run the extensive tests for everything, or the component tests for individual items.

HP How to use Diagnostics

If it finds an issue, you will your answer.

 

Note: if the computer is brand new and you purchased from a local store, it will be faster to return the PC for an exchange, rather than go through support. Just my opinion.

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