New Pavilion Laptop not detecting Nvidia video card

[U366]

Just got the laptop. It could not detect Included Nvidia video card. There is an error msg regarding intel pcie controller x16 1901not working. Tried to update the driver for it, did not fix it. No sure if its defective hardware or just need some software fix.

Thanks.

[KrazyToad]

@U366

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Fotis26]

I have the exact same problem with my newly bought  HP Pavilion 17 - cd0016nu. Its so frustrating, i tried a lot of solutions but nothing worked, i think we need to return the laptops mate.... 😞 pretty dissapointed i was so excited with this laptop 😞

[KrazyToad]

@U366

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you