New battery is not detected and not charging

[GolanTrevize10]

Hi, I replaced the battery in my laptop with a new one that is not HP original. The new battery is not detected by HP Support Assistant and it is not charging. If I run a battery test in HP Hardware Diagnosis then the test passes. 

[Jay_G24]

Hi @GolanTrevize10,

I'd like to help!

Could you share the part number of the battery you are using?

Hope this helps!

And, Welcome to the HP Support Community. 

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[GolanTrevize10]

Hi Jay, thanks for your help. It is not original HP battery. I bought this one https://www.amazon.de/-/en/gp/product/B07P3ZD3FR/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 . It should be equivalent to my original battery 922976-855

[Jay_G24]

Refer to the maintenance guide to know the compatibility -http://h10032.www1.hp.com/ctg/Manual/c06001792

Meanwhile, try the below suggestions-

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Let me know!

[GolanTrevize10]

Hi, I tried those steps but the same. It is not charging and HP Support Assistand does not detect it

[praveen196]

@GolanTrevize10

I understand your concerns.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!