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HandsomeJack311
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Solved!

New battery wont charge.

HP Recommended
OMEN by HP Laptop 17 - an-012dx
Microsoft Windows 10 (64-bit)

I have recently purchased and installed a new battery for Omen laptop due to my older battery not charging

 

It worked initially but after 2 hours of charging it only went up to 24% and then stopped charging. 

 

I am now wondering if this could be an issue with the charger.

 

What should I do?

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Riddle_Decipher
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@HandsomeJack311 That could mean there's an issue with either the charging port or the battery and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
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@HandsomeJack311 I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

HandsomeJack311
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Hello Riddle! Thanks for the response!

 

I tried the method you suggested but my battery still isn't charging.

 

Also I installed the HP support assistant and ran the battery check test. When I run it with the charger plugged in the results it lists "Unknown".  When I run it without charger plugged in it lists "Discharging 24%"

 

I appreciate any help.

 

-HJ

 

Edit: My battery now says "1% available (Plugged in)'  It still isnt charging 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 4 of 5
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@HandsomeJack311 That could mean there's an issue with either the charging port or the battery and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

HandsomeJack311
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Thank you for the help!

 

I will start the process of contacting HP support now. I really appreciate your responses!

Have a good day and stay safe!

 

- HJ

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