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GOKULNATHAN
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Nice job Hp for ruining other's precious time

HP Recommended
Example: Victus by hp laptop 16-e0075AX
Microsoft Windows 10 (64-bit)

Guys, My laptop got bricked after updating the bios on 26th August 2021 and I contacted Hp WhatsApp support regarding this and they arranged an on-site repair on Friday. But service guys only called me instead of providing me on-site repair. The guy told me that he will come on Monday or Tuesday along with the Motherboard replacement. Yes, guys, he said that my victus laptop needs a motherboard replacement without even checking the laptop.

So, I waited till Monday but still, none came. So I called that hp guy who called me earlier. He replied to me that He won't be coming unless the motherboard has come. So I am waiting for them for more than a week and this Sunday it becomes 2 weeks. I chatted to numerous hp customer care guys in WhatsApp but still my laptop isn't working. 

So yesterday, I got a e mail from hp at night (around 11 pm) which had a pdf as an attachment( I have attached the ss of it). I opened it and it mentioned that my laptop got serviced at 8 pm. But in reality, no service guys came to my house for the onsite repair.

 

Nice job Hp for ruining our lives, time, and dates from warranty. Please continue like this so no one recommend your brand to someone else

Link for the screenshot 

 

Screenshot_2021-10-07-08-23-13-00_948cd9899890cbd5c2798760b2b95377.jpg

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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@GOKULNATHAN

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I want to thank you for taking the time to speak to us today. Your business means a lot to us.
A
s we have limited support boundaries in the support community as of now. I am sending you a private message, in order to bring your issue to the attention of an appropriate team within HP.

 

Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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