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Dan_Vargas
Level 1
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No Power - should I buy a new battery?

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Omen 15-dh007na
Microsoft Windows 10 (64-bit)

Hi,

I left the laptop sleeping over night and now it won't wake up... it won't power up. I've got an LED light on the power button that goes on and off (upon pressing) and an LED for the AC Jack that was orange for a short while but now its white. The fans don't spin and I don't see any other signs of power through the system.

 

I've exhausted all my options through Virtual Agent. I've tried resetting as per instructions for ''Perform a power reset (notebooks)''. I've removed the battery, reset and then reconnect... no power.

 

Any suggestions on what else I can try? Should I buy a new battery? Or do I send this back to HP for repair?

 

Many thanks in advance.

D

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Dan_Vargas,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Dan_Vargas
Author
Level 1
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Message 3 of 4
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Thanks for the reply. I've had the laptop sent back for repair or replacement! 

Dan

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
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@Dan_Vargas,

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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