No audio on laptop

[icanread]

There is no audio at all with speakers or with headphones connected into the audio jack. I tryed trouble shooting and updating drivers. When I go to sounds it won't let me run a test because it is unclickable. (I don't know the word for it). In the playback the speakers also don't show up even with "show disabled devices on." I don't know what to do at this point. 

[Riddle_Decipher]

@icanread

Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Step 1: Run the sound problems troubleshooter

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

1. Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

2. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

3. If a recommended action displays, select Apply this fix, and then test for sound.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE 

(Though the header is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[icanread]

Thanks for the help but none of it worked. I just downloaded a driver updater and it did the job.

[Riddle_Decipher]

@icanread In my defense, the steps 2 of the link I shared, suggests the same thing, downloading/installing a driver update!

Nevertheless, I'm glad it worked out for you.

If you need anything else, feel free to get back to us,

And if you feel my post was helpful, hit the "accept as solution" button to help others find the solution, followed by the thumbs up button to say thanks 😉