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UnrealME
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Message 1 of 17
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No bass on headphones.

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HP Omen DC1092TX
Microsoft Windows 10 (64-bit)

The audio quality was great until a few days ago, the bass just dropped along with the sound quality. The bass is non existent right now. I have tried installing multiple versions of the Realtek HD audio driver but the problem still persists.  I have also tried troubleshooting through the HP Support Assistant but no luck. My system is dual booted with Ubuntu and there are no audio issues on it.  The windows version is Windows 10 2004 (Build 19041.508). Some solutions that worked for others were to disable sound enhancement from the Sound Control Panel but the "Enhancement" tab is missing from my settings.  

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Echo_Lake
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Message 2 of 17
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@UnrealME

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

If its AMD, please manually remove AMD Audio Driver from device manager and then install the softpaq SP107346.

Refer to AMD high definition graphics driver.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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UnrealME
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Message 3 of 17
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My product number is 7NM77PA#ACJ and its an Intel processor (i5 9300H).

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Echo_Lake
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Message 4 of 17
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@UnrealME

Thank you for posting back. 

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And,  also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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PiPEÑO
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Message 5 of 17
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My OMEN by HP 15-dc1052nr has the same issue. I also did everything about installing different drivers. In the end I just came to the conclusion that it's poor design and drivers.

I can get the bass back by unplugging/plugging back the headphones multiple times until it works.

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Echo_Lake
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@PiPEÑO

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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PiPEÑO
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Message 7 of 17
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Are you an automated response? or are you seriously suggesting a factory reset?

I made the mistake of taking your advice on the first month I had the laptop. And it did nothing.

It didn't do anything for the high temperatures of this laptop either. Or for it getting stuck on boot 20% of the times i start it. Or for the advertised battery life of 4,5 hours of mixed use, that actually just lasts 3 being IDLE and if you're lucky.

I'm really disappointed on HP for never taking fault on how they've made these Omen laptops.

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Echo_Lake
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@PiPEÑO

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue, the last thing we could perform system factory reset which will corner down the root cause.  

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 (refer to Battery care practices) 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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PiPEÑO
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Message 9 of 17
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All of the mentioned problems are not things that us as users can solve. They are all just poor design and drivers for the Omen series. HP should be fixing it. Specially how to handle better the temperature raises.

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Echo_Lake
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@UnrealME

Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

ECHO_LAKE
I am an HP Employee

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