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‎03-18-2024 04:25 AM - last edited on ‎03-18-2024 10:25 AM by HP Administrator

HP Recommended
Product: HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000 (2P0M9AV)

Hey all. 

 

Missing the same driver from WinRE its the cause for these problems at my PC :

1)  Cant restore from a Restore Point from inside WinRE

2) Cant restore Image backup from inside WinRE

3) No access to OS disk from inside WinRE.

 

The solution is the creation of WinRE with the required drivers , see here.

 

 

 

Category:
3 REPLIES 3

‎03-20-2024 09:15 AM

HP Recommended

Hi @Bug_Locker,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with drivers missing on your Laptop after windows clean install.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎03-20-2024 11:10 AM

HP Recommended

Hey. 

 

Thanks for the response. 

I dont have any problem right know. 

I just post the link with the solution.

So there is a findable link with these words of error/problems.

While i tried for 5 days to fix that please tell to Microsoft to put the drivers at the WinPE and WinRE.

 

Thanks. 👍♥️

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‎03-20-2024 12:47 PM

HP Recommended

Hi @Bug_Locker,

 

Happy to hear that the issue has been resolved. I appreciate your efforts in getting in touch with us to provide the information required that will help others as well and If you need any other assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

1 person found this reply helpful
Was this reply helpful? Yes No
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