09-22-2020 02:43 AM - edited 09-26-2020 10:45 AM
originally asked this on SuperUser. See there for my full investigation so far.
I cannot find a way to disable the feature that disables the touchpad after pressing a keyboard key. This particular laptop has an Elantech touchpad (not Synaptic) and there's no settings available so far as I can see, no tab in the mouse menu, etc. I've seen there's a heap of registry options but I couldn't tell you which I needed to edit and don't want to break anything!
Thanks for any help!
09-24-2020 12:56 PM
@ch4rl1e Welcome to HP Community!
I understand that you would like to disable the touchpad.
Please perform the below steps and check.
Press Windows Key + R and enter regedit. Press Enter or click OK.
1. When Registry Editor opens, go to the HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnhkey in the left pane.
2. In the right pane, right-click the empty space and choose New > DWORD (32-bit Value).
3. Enter DisableIntPDFeature as the name of the new DWORD and double click it to open its properties.
4. Select the Hexadecimal option and change the Value data to 33. Click OK.
5. Close Registry Editor and restart your PC.
After making these changes in the registry, you should see the option to disable your touchpad in Mouse settings.
Press Windows Key + X to open the Win + X menu and select Control Panel from the list.
When Control Panel opens, go to Hardware and Sound section and select Mouse.
1. When the Mouse settings window opens, you should see the ELAN or Device Settings tab. Switch to it.
2. Locate Disable internal pointing device when the external USB pointing device is attached option and enable it.
Click Apply and OK to save changes.
Keep us posted,
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09-26-2020 08:46 AM - edited 09-26-2020 09:15 AM
Hi, thanks but that isn't what I wanted to do, and I do not have HKLM/Software/Synaptics in my registry as Synaptics did not make this touchpad, Elantech ("Elan") did.
To reiterate what I need:
There is a feature that disables the touchpad for half a second when you press a keyboard key. I want to turn this feature off. It's usually called something like Palm Tracking, Dynamic Palm, Touch Protection, etc. etc.
Is there anywhere I can get better support for this? I didn't spend nearly £2000 on a laptop for it have less settings and support than my 7 year old £300 laptop.
09-27-2020 11:18 AM
I understand your concerns.
In that case, I would suggets you conatct our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
10-21-2020 10:52 PM
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One way of turning off the touchpad temporarily is by turning it off in the Settings. Kindly follow the steps below to do it:
Under Devices, choose Touchpad then, click the radio button under it to turn it off. Image
Just click on it again if you already want to turn it on.
If you need further further assistance, don't hesitate to get back to us.