No sign of life

[Exdi]

Hey everyone first time posting something here, I feel very helpless a couple of days ago my laptop froze I tried to reboot it and it kept freezing on the HP logo, after a few tries I was able to start a windows recovery process but it froze during that too and now my laptop shows no sign of life not the led power lights are turning on. I'd appreciate some help I'm very desperate.

[Irwin6]

Hi @Exdi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting up.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Exdi]

I'd love to try that solution but it's not turning on at all( no sign of life/no LED light)...not sure if it's a battery problem or if the charger is the issue.

Are there any other possible causes that I should take into consideration?

[Irwin6]

Hi @Exdi,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support