No updates from HP Escalations Team for 1.5 months, PLEASE HELP !!!!

[Jaubi]

Hello HP community,

I am requesting your help on my current cold case with the HP support escalation team,

Indeed, it's been a month now (since February 21st) that I have no updates/email/phone call following my escalation request with the support despite several email, calls follow up

In addition to that it's been more than a year now (since march 3rd 2024) that I have been transfered case by case, trying to have several issues resolved on my OMEN 17 laptop without any success.

It has impacted me a lot and this case is taking much longer than it should to reach a final resolution and I don't know why.
So I am expecting your help to unblock this case and make it going forward to a final resolution.

To be honest I also don't know why I haven't any answer/support for the last month and a half, because I think during all this year I have been nice, available and flexible enough, suffer several impacts, So after already 3 attempts to repair my Omen laptop without success and a year of back and force, I am expecting to have a quick resolution solution.

Thank you in advance for your help

[Max3Aj]

@Jaubi, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and active case ID with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj