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‎07-30-2022 01:11 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e1000 (53G39AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

 

I have some issues with my laptop... 

I received it a few days ago and I installed windows 10 pro on it.

I managed to install all the drivers except the one for the bluetooth and the wifi...

I tried to use  HP cloud recovery tool but my product id (wrote on the box and under the laptop) was not reconized...

Can someone, please, explain to me how I can fix the problem ?

Category:
3 REPLIES 3

‎07-30-2022 11:43 PM

HP Recommended

@Yoh971115 

 

What is your machine ? It could be one of the following machines

 

            https://partsurfer.hp.com/partsurfer?searchtext=53G39AV

 

Regards

BH
***
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‎07-31-2022 12:37 AM - edited ‎07-31-2022 12:47 AM

HP Recommended

Hello,

My machine is  :

Photo : -N/A-

Part Number : 6K9N4EA

Description : 

VICTUS 16-e1003nf

 

CSR : N

ROHS : Not Assigned

FE  : -N/A-

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‎07-31-2022 02:01 PM

HP Recommended

@Yoh971115 

 

HP does not supply specs for the VICTUS 16-e1003nf machine nor its parts

 

               https://partsurfer.hp.com/partsurfer?searchtext=6K9N4EA

 

I believe it has  Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 (802.11ax 1 × 2, MU-MIMO supported, supporting gigabit file transfer speeds) adapter.

 

HP does not supply network drivers for Windows 10 and Windows 11 for the series

 

               https://support.hp.com/au-en/drivers/selfservice/victus-by-hp-16.1-inch-gaming-laptop-pc-16-e1000/21...

 

Please use the following drivers

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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