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TheLastEmperor
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Non-HP laptop detected

HP Recommended
OMEN by HP Laptop 15-dc0051nr
Microsoft Windows 10 (64-bit)

I recently bought a spare battery to replace my current one due to it being swollen. I installed the new battery but on booting up I get the error message that a "Non-HP battery has been detected". I charged the battery to full and did the memory test to run until error to calibrate the battery as indicated by HP. I tried resetting/updating the bios as well as uninstalling Microsoft ACPI-Compliant Control Method Battery in the Device manager but it hasn't fixed my issue. I even go into the HP support assistant to do a battery check and it gets cancelled.
(site I purchased spare battery from) - https://www.hplaptopbattery.us/omen-15-dc0051nr-battery-hp.htm4

(calibration followed) - https://www.youtube.com/watch?v=wgsLomzvr5E

error 1.jpgerror 2.jpg

 

 

This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the ...
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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 6
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@TheLastEmperor Welcome to HP Community!

 

I understand that after installing the battery it will not detect.

 

Please perform the battery test using the F2 component test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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TheLastEmperor
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I have done as requested and here is the result. I still get there error that I have no battery detected. I did do the calibration with my adapter plugged in, I don't know if that would have affected the calibration process. Here are some pictures of the battery testing, start up error message, battery details and the test log.  I still however still encounter the issue as mentioned prior. Below is the link to see the pictures as there were problems uploading them

https://imgur.com/a/2qjCjMa

 

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praveen196
HP Support Agent
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@TheLastEmperor

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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TheLastEmperor
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I am unable to get a support number but I would still like to thank you very much for the assistance though. Do have a pleasant day. 

TheLastEmperor_0-1598277778571.png

 

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praveen196
HP Support Agent
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@TheLastEmperor

 

I understand your concerns.

 

I have sent you a private message.

 

 

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