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Egor1043
New member
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Message 1 of 2
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Notebook

HP Recommended
OMEN 15
Microsoft Windows 10 (64-bit)

Hello,I have three problems. 1. That the drivers are not installed normally, that is, the new version. 2. So that when the battery is removed from the laptop and the services associated with it are disconnected, the discrete video card does not work. 3. The stripes are also multi-colored on the screen when good load on the computer.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Egor1043

 

Welcome to the HP Support Community. I'd be happy to assist you with the update issue. 

 

Let's try these steps to update the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS, Chipset drivers from this link.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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