• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-22-2022 10:45 PM - last edited on ‎07-23-2022 08:16 AM by

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)
Operating System: Microsoft Windows 11

I upgrade video driver and after restart it failed to load nvidia driver and it disabled. Also now notebook didn't detect monitor

<span;>Nvidia Driver date  5/5/2022
<span;>version 30.0.15.1278

Even after rollback i am unable to enable nvidia card. What should i do to recover?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2022 08:16 PM

HP Recommended

I use DDU to disable automatic window driver update and install the Nvidia driver version you recommended and it fix the problem. Thank you for help resolve this.

I think HP should remove that last update from their website because it not working and disabled Nvidia 3070TI on OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)

using Windows 11 Home 64-bit Version: 22000.832.

This is the bad driver version 30.0.15.1278 5/5/2022. I did checked again but know it not listed the one I have but the one you recommend. Did they fix that fast so nobody else got impacted

NVIDIA Graphics Driver 30.0.15.1115 Rev. A  Jan 26, 2022. Attached the error I got when I got the latest that make Nvidia disabled.

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-23-2022 04:36 AM

HP Recommended

Hello @mercyfan 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

You cannot use the official Nvida drivers for your HP notebook !

You must use the released and certified drivers from HP.

 

(1) Remove all graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.05 Rev.A15.2 MBMar 13, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

 "

 

(3) Reboot

(4) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 21, 2022Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A3.2 MBJan 21, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.6 MBJan 21, 2022Download

Intel Serial IO Driver

30.100.2134.22 Rev.A0.8 MBJan 21, 2022Download

 

(5) Reboot 

(6) Install/Update

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.3 MBJan 26, 2022Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(7) Reboot and test again ... 

Was this reply helpful? Yes No

‎07-23-2022 07:26 AM

HP Recommended

Hi,

'

Thank for instruction. But it not working after installing the Nvidia driver 1/2022 after restart it automatically install the latest driver from HP.com 5/5/2022 version 30.0.15.1173. How can I remove that driver or stop windows automatically install that driver?

Was this reply helpful? Yes No

‎07-23-2022 07:37 AM

HP Recommended

Hello @mercyfan 

 

<Windows Update> also updates your device drivers. That is the reason why it does not work after that.

Please follow these instructions:

https://www.itechtics.com/disable-specific-driver-update/

You can

(1) exclude a specific device from Windows driver updates or

(2) turn off driver updates for all devices.

If in your case only one device is affected I would recommend (1).

 

Please report your results

Was this reply helpful? Yes No

‎07-23-2022 08:16 PM

HP Recommended

I use DDU to disable automatic window driver update and install the Nvidia driver version you recommended and it fix the problem. Thank you for help resolve this.

I think HP should remove that last update from their website because it not working and disabled Nvidia 3070TI on OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)

using Windows 11 Home 64-bit Version: 22000.832.

This is the bad driver version 30.0.15.1278 5/5/2022. I did checked again but know it not listed the one I have but the one you recommend. Did they fix that fast so nobody else got impacted

NVIDIA Graphics Driver 30.0.15.1115 Rev. A  Jan 26, 2022. Attached the error I got when I got the latest that make Nvidia disabled.

 

Was this reply helpful? Yes No

‎07-24-2022 12:13 AM

HP Recommended

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.