Nvidia GPU drops to 300mhz when plugged in…

[techydad05]

My laptop is behaving strangely. When I am in the Nvidia dashboard viewing performance I can see the clock speed of my GPU. It’s dropping to 300mhz as soon as I plug it in and when I unplug it the clock speed goes up to over 1500. Please help. I have messed with every setting I know of that it could be and it’s not working. The charger says it’s working when I check it in the system check section by pressing f2 at boot. Right now I am currently doing a system scan but I can cancel it to do more specific stuff if someone can please help me figure this out. Thanks!

I can provide any info or logs that are necessary to figuring out whats going on... or pictures of charts etc.

UPDATE: I completed a full system scan and everything checks out including the ac adapter.

[Nirvana_95]

Hi @techydad05 

Welcome to the HP Support Community. Thanks for bringing this to our notice. 

I see that your Nvidia GPU drops to 300mhz when plugged in. Do not worry, we are here to help you with it.

May I know if you have made any recent changes to your system?

I hope you are using the original HP adapter. You could also try using an alternate adapter if you have to check if the issue persists.

I would suggest you update all the drivers of your system and notice if you see any difference. Here is a link that will.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @techydad05

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @techydad05

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!