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07-13-2022 09:15 AM - last edited on 07-15-2022 08:46 AM by JessikaV
My laptop would charge while I used it for a few years. the last couple weeks it stopped charging while in use. even when i shut the laptop down, i have to unplug and plug it back in to charge. I ran the diagnostics and both said battery and adapter are good to go. I wonder if going from 110V then to 220V than back to 110V could have messed something up? I travel for work. right now i was gaming and my laptop died. i shut it off plugged it in and now it has been charging for 10 minutes. Other times it will only charge for a few seconds while i am browsing the web. what is going on, please help! sorry for the scatter brained post, this is making me mad!
07-13-2022 12:47 PM
Sorry to hear that you are having problems ... and I would like to help you.
(1) Update BIOS
HP Firmware Pack (Intel Processors)
|F.17 Rev.A||12.4 MB||Apr 19, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
Intel Management Engine Interface (MEI) Driver
|222.214.171.1244 Rev.G||17.3 MB||Sep 1, 2021||Download|
HP Consumer Desktop / Notebook PC ME Firmware Update
|04 Rev.A||2.7 MB||Jul 25, 2018||Download|
(5) Test again ...
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