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‎07-13-2022 09:15 AM - last edited on ‎07-15-2022 08:46 AM by Retired

HP Recommended
Product: OMEN by HP - 15-dc0088nr
Operating System: Microsoft Windows 10 (64-bit)

My laptop would charge while I used it for a few years. the last couple weeks it stopped charging while in use. even when i shut the laptop down, i have to unplug and plug it back in to charge. I ran the diagnostics and both said battery and adapter are good to go. I wonder if going from 110V then to 220V than back to 110V could have messed something up? I travel for work. right now i was gaming and my laptop died. i shut it off plugged it in and now it has been charging for 10 minutes. Other times it will only charge for a few seconds while i am browsing the web. what is going on, please help! sorry for the scatter brained post, this is making me mad!

Category:
1 REPLY 1

‎07-13-2022 12:47 PM

HP Recommended

Hello @Bruzooka 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.17 Rev.A12.4 MBApr 19, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A2.7 MBJul 25, 2018Download

 

(4) Reboot

(5) Test again ...

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