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GauravBajpai
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Solved!

OMEN 15-ce072TX Laptop - Battery Swollen

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OMEN 15-ce072TX
Microsoft Windows 10 (64-bit)

My Gaming laptop is out of warranty and all was fine till day before where suddenly the battery stopped charging and it wont work unless plugged in. Battery Diagnostic suggested primary battery has gone bad and needs replacement. on physical verification of battery connectors - I found that the battery has swollen up. 

 

I am trying to figure out in case of such defect - is there something HP can do to replace the battery as keeping the swollen battery seems to a dangerous deal.

 

would appreciate inputs and someone to contact to let me know my options at the earliest.

 

Thanks,

Gaurav

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@GauravBajpai I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 2 of 2
Flag Post
HP Recommended

@GauravBajpai I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

View solution in original post

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