[OMEN 17t-cb000] Windows 11 not fully compatible with BIOS F.40

[GSynergy]

Upon booting my laptop yesterday I was prompted with a system notification that Windows 11 was ready to be installed ot my device. I was a bit as to why I received this notification despite Windows 11 not being publicly released until 5 October 2021, and thereafter for the rolling release. I looked into it, and found that it was quite legitimate, as it was also saying the update was ready within Windows Update. I wondered why I was granted this update, despite not being a part of the Windows Insider Program at all (not on this device, or any other device on the same Microsoft Account).  I decided to proceed with the update just like any normal update, and it was off to a great start installing smoothly and efficiently. I thought that Microsoft was releasing the update out to devices that could run it most ably, based on the hardware and the age of the machine. 

Screenshot from the Windows Update section of the Settings app on my machine 

However, I remembered something very important that hasn't happened. A windows 11 compatibility BIOS update. I had received a BIOS update in middle August for my machine (F.40), that merely "improved system stability" rather than bring Windows 11 support like other slightly newer OMEN by HP laptops. I was told by a technician that perhaps this BIOS update (F.40) does bring Windows 11 support, but it wasn't written in the changelog. However, this couldn't be more incorrect.

After the install of Windows 11, the system began to exhibit signs of running very poorly. Despite this the fans didn't seem to spin up at all. I used the Omen Gaming Hub to check the system temperatures and fan setting only to find that the settings did not work with Windows 11 despite being on the newest SDK version. The undervolting also did not work at all, not with the OGH or ThrottleStop. The temperatures I was observing at "idle" (after the system completed post-setup tasks several hours later) was astounding! I was sitting firmly at 90°C despite very low CPU usage, and no heavy background tasks operating. The fans, nonexistent, even when trying to perform more heavy tasks the CPU was pegged out at near 100°C with the fans still not running. Low CPU utilization, yet very high CPU temp due to fans not even turning on for any reason when running Windows 11

Things become more and more concerning when I had learned that within the Event Viewer/Log, where were hundreds of ACPI:15 events occurring back to back to back to back. 

description of ACPI event 15

This began to lead me to believe that the Embedded Controller was not able to sufficiently communicate with Windows 11 from the BIOS, thus leading to there being little to no thermal information being passed to the Embedded Controller from the OS (Windows 11). I decided I would try and re-install the F.40 BIOS version with the HP SoftPaq available on my device's Driver Download portal, which the install of the BIOS itself completed successfully however, the issues within Windows 11 persisted, and continued to get worse. The CPU voltages were varying far too much for the system to run in a stable state, despite there being no possible user undervolting capability, the OS/ACPI had been mismanaging the system hardware severely. Due to this, WHEA (Windows Hardware Error Architecture) events were being logged to the Event Viewer/Log several times each minute reporting CPU Internal Parity errors on various CPU threads/cores. My machine was getting more and more unstable as the hours passed, the system crashed to BSOD (BugCheck) with error "WHEA_UNCORRECTABLE_ERROR" and when I went to reboot, it simply would show a BSOD at bootup returning error "ACPI_BIOS_ERROR" and would not fully boot the OS. The BIOS built in event log was returning a few "90B" and "502" errors. 

ThrottleStop reads information supplied by the Embedded Controller. This also shows that the undervolting capability was completely inoperable, and the irregular voltage values being read from the hardware. Embedded Controller also reported that the CPU was overclockable to an unrealistic clock ratio. None of the settings within ThrottleStop or the OMEN Gaming Hub would take affect no matter the value set/provided, thus these program were not the cause of the system instability.

What I cannot understand is the following points;
1. I am not a part of the Windows Insiders Program, and verified as such... why did I still receive the Windows 11 "upgrade"?

2. I have been told mixed information by technicians at HP support about whether or not the OMEN by HP 17t-cb000 will have native support for Windows 11 or not. I had also been told there wouldn't be any more driver updates, as one tech informed me my device had reached "End Of Life" around January/February 2021 

some product documentation for my device model have since been removed from the HP support site around February 2021

and no longer had driver support from HP thereafter (the last time the BIOS and/or any driver had been updated prior to the F.40 BIOS update from my model was December 2020). So for BIOS version F.40 released on 31 AUGUST 2021 to not support Windows 11 while at least one or more other model(s) at this time has had a BIOS update to specifically bring support for Windows 11 is a little strange. 

3. Since either BIOS version F.40 and/or Windows 11 do not play nice with one another, despite other OS(s) such as Linux, Windows 10, not having any issues with the ACPI/Embedded Controllers leads me to believe that the 17t-cb000 CTO is not adequately compatible with Windows 11, and therefore cannot safely run it without risking damage to hardware components. 

What I do fully understand is:

1. Windows 11 has not yet made it to full release yet, and therefore may have some system crippling bugs.

2. The ACPI and Embedded Controller are responsible for allowing the BIOS to communicate with the OS, and vice-versa to help the hardware run smoothly during any condition. 

At this time HP has yet to release statement on the guaranteed compatibility of Windows 11 for this device model, and other 3rd party media outlets leave this model out of compatibility lists (the integrity of the information supplied by 3rd party media outlets are not known at this time, and therefore may not be information supplied by the manufacturer, and may also not be up to date with recent Windows 11 builds.) 

OMEN Laptop 17t-cb000 not shown in this list from 3rd party media outlet XDA Developers, however OMEN Laptop 17t-cb100 (10th gen Intel® Core™ systems) is displayed.

In the end I had to perform a BIOS restore, and a clean install of Windows 10 just to regain control over my device again. If you have an OMEN by HP Laptop 17t-cb000 with the Intel® Core™ i9-9880H, NVIDIA® GeForce® 2080 Super, HP Motherboard Model 08603: I would highly discourage you from installing Windows 11 at this time, at least until either Microsoft pushes a new build and documentation is published outlining system stability fixes with specific hardware configurations, or until HP specifically states the device model is compatible with Windows 11. If you should wish to still install Windows 11 at release, please ensure all of your files are backed-up, and also ensure you have created a HP Cloud Recovery USB for your specific device if at all possible!! I also recommend you create a BIOS recovery USB on a separate smaller USB drive in case there are any errors with the BIOS.

I truly feel like HP should make the device model compatibility more transparent on whether or not a device will work with Windows 11, or if it is only designed for Windows 10. This could potentially cause issues if a user decides to proceed with the Windows 11 install, unknowing that their device my severely malfunction after installation. 

If you have any thoughts on this, please feel free to share them here! 

[banhien]

@GSynergy 

Still too early to talk about Windows 11 here. HP will release a list of computers which support Windows 11 after Windows 11 comes out to public. Normally newer machines will have support from HP first.

Regards.

[GSynergy]

@Banhein

Understandable, this post is more-so serving as a heeding of caution notice to those who may be looking on these forums, and looking to try out Windows 11, specifically on this model of machine. There is still time for HP to test the device up until the public release date.

There are already flaws with the BIOS for the 17t-cb000 CTO that are withstanding especially in version F.40, so perhaps and HP Software Engineer, or a high level HP agent will view this thread as well and reach out to me for more information on what occurred here as I have much more information than what can be shared here, on a public forum.

Kind Regards,

GSynergy

[Prométhée]

Hello
I happen by chance on this thread
and i am very amazed, and at the same time, it's all microsoft ..
from what I understand, your computer is not in the list of compatible computers ..
From all the posts, topics already covered, it looked like the windows 11 upgrade would be very limited.
So yes, I also don't understand that a user receives the update with an older computer ..
I haven't seen any topics yet, with newer computers.
So the users haven't had any problems, didn't want to share here, less luck, and they can't even use the computer anymore, or whatever else?
in any case bravo, for the warning, it remains in the logic that I have had from the beginning, not to rush when microsoft releases a new system ..
to good old Vista and bad surprises !!

[edit]

curious, if we search, windows would not be available yet except insider ( in France )..

https://www.microsoft.com/en-us/windows/get-windows-11

If your existing Windows 10 PC is running the most current version of Windows 10 and meets the minimum hardware specifications it will be able to upgrade to Windows 11. The upgrade rollout plan is still being finalized, but for most devices already in use today, we expect it to be ready sometime in early 2022. Not all Windows 10 PCs that are eligible to upgrade to Windows 11 will be offered to upgrade at the same time. To see if your PC is eligible to upgrade, download and run the PC Health Check app. Once the upgrade rollout has started, you can check if it is ready for your device by going to Settings/Windows Updates.

confused !

[GSynergy]

@Promethee

I couldn't agree more! I have a feeling the Windows 11 launch is going to be rocky for sure, as many users may see something new and immediately want to jump to it, in hope of having that new feeling brought to their device. Nothing is more exciting that having a major software upgrade to machine that could potentially bring brand new features and a new visual style! However, when things start to go wrongly, that is when the bad tastes in the mouths of those who experience these issues (such as I) will begin. Less technically savvy users may not fully understand what is wrong with their machines should they begin to malfunction, and they may have more difficulty trying to restore their machines to a better working state.

This will definitely be a hectic time I have a feeling. The only way to prevent my machine from downloading Windows 11 again in the background, is to pause all updates until further notice... however, I am still on borrowed time. Eventually the update pause function will not allow me to extend the pause and I will be forced to accept the same fate as described in my original post. I am glad I have a good Windows 10 backup USB on hand, but I do not want to have to keep having to clean-install the OS every time this happens. Eventually if the cycle continues, there could be a risk of lasting damage to my machine. 

Let us hope for the best, and receive a smooth experience, and if unsure... just stick with Windows 10, as it work fine enough!

Best Wishes,

GSynergy

[Prométhée]

😉

[birdsinatree]

Hi GSynergy my machine is not windows 11 ready so I am not able to run it

But for those that are only beta windows 11 is all that is out there for now and I never have had any luck with anything that is

beta but if you have it on your machine you have time right now to go back to windows 10 

I have an HP ENVY and I can no longer get parts from HP because they no longer support it

if it is not to late try to get windows 10 back onto your machine and let me know how you make out with it

[GSynergy]

@Birdsinatree

On the second to last paragraph of my original post I had outlined how I had to regain control over my machine, and by that I mean I had to restore it's functionality again... this was achieved by performing a BIOS restore, and a clean install of Windows 10. Unfortunately there was no way to "roll-back" the installation as the system was far too unstable to handle such an operation without more serious corruptions or system impacts occurring. 

For now, the only way to further prevent the automatic install of the Windows 11 "upgrade" is to disable the automatic download and install of Windows Updates within the Group Policy Service Editor (Windows 10 Pro only)  as I am not able to indefinitely "pause" updates. This does not affect automatic downloads of Defender Security Definitions thankfully! 

Regards,

GSynergy