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OMEN by HP - 15-dc0035ur
Microsoft Windows 10 (64-bit)

I have a laptop, OMEN by HP - 15-dc0035ur. Some days ago I reinstalled Windows 10 and I’ve lost all drivers for my laptop. So, I reinstalled OMEN Command Center and I am unable to change keyboard backlight. And OMEN Command Center is not launching by pressing special key. Please provide some information by which I can fix this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@magicalred 
Thank you for posting on the HP Support Community.

 

I see that your experiencing issue with the OMEN Command Center Backlight Keyboard,

Let's try:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@magicalred 
Thank you for posting on the HP Support Community.

 

I see that your experiencing issue with the OMEN Command Center Backlight Keyboard,

Let's try:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you, sir. That helped.

HP Recommended

@magicalred

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

ECHO_LAKE
I am an HP Employee

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