OMEN Gaming Hub Mouse's Charge Level Stayes Same

[Thotr12]

I bought "OMEN VECTOR Wireless Mouse" 5 days ago.  When I first opened the OMEN Gaming Hub it showed "Charge Level: %20". Then I used it for about 4 hours the charge level didn't change. Later I plugged the mouse into my computer and the mouse stayed there all night. I woke up and checked the charge level, again it didn't change, on other days the result is same. Is this issue only for me and how can I fix it?

[Dilip_18]

Hi@Thotr12,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the OMEN VECTOR Wireless Mouse charge level didn't change.

I have a few recommendations 

• Check to be sure the batteries are inserted correctly, and that they're not simply worn out. Fresh batteries are the cure for many wireless mouse problems. Power switch: Many mouse devices have a switch on the bottom, so that you can turn them off and save your battery when not in use.
• Try replacing the Batteries and check if it works.
• If the issue persists it could be a hardware issue on the Omen Mouse.

For any hardware issue or replacement please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Thotr12]

Thanks for replying but my mouse has a built-in battery.

[Dilip_18]

Hi@Thotr12,

Thank you for responding, I appreciate your time and effort.

It could be a hardware issue on the OMEN VECTOR Wireless Mouse. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

For any hardware issue or replacement please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!