OMEN Gaming Hub crashing and not responding

[villuv8]

OMEN Gaming Hub is crashing and not responding, can't do anything with it.

I've read other people having the same issue.

What I discovered is that it has something to do with internet connection. When I switch off my internet, then it doesn't crash. But as soon as switch my internet back on it instantly crashes and goes unresponsive.

[villuv8]

I wanted to try to log out of OMEN Gaming Hub account to see if it will work, but can't even do that.

[ub6424]

Hello @villuv8 

Sorry to hear that you are having problems ... I would like to help you.

(1) Please start windows <device manager>

- Open <network adapter>

--->>> Send screenshot

(1) I want the check your current system configuration.

Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(3) Please report your results

[villuv8]

Thank you for trying to help me.

Somehow it's working again without any issues, although I didn't do anything.

If it starts happening again I will let you know.

[ub6424]

Make a decision ...

Sporadic errors should be taken seriously and the cause of the error should be found and corrected to achieve stability.