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11-12-2020 10:06 AM
Product: OMEN 15- DC1088WM
Operating System: Microsoft Windows 10 (64-bit)
I am unsure when this problem first began and it may have very well came this way when I first purchased it brand new 5 months ago. Because of the default color scheme having a different color for each zone, this problem isn't made apparent until changing each zone to a matching solid color, or to white. 3 of the 4 zones actually are not white at all and are more of a yellow-green with the left zone being the only one that is truly white.
This appears to be a common problem among Omen Notebook owners and here are several other threads on the issue.
I haven't found a solution nor have I seen where anyone else has solved the problem. I have tried all of the suggestions in other threads attempting to fix a software issue, but just like everyone else nothing has worked and only time has been expended. So Is this a hardware issue and most likely a factory defect ? Is this covered under warranty? Any input other than what has already been mentioned would be appreciated.
4 REPLIES 4
11-25-2020 01:07 PM - edited 11-25-2020 01:08 PM
I reviewed your post and I understand that the 4 zone lighting is not working correctly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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12-03-2020 11:03 AM - edited 12-03-2020 11:15 AM
As I said in my original post, all suggestions given in the aforementioned threads I had already tried, which included updating the bios.
So even though I already had that version installed, I went ahead and used the link you supplied and updated the bios (again) just to say I did.
It didn't work.
To clarify, updating the bios with the link @the_fossette provided did not work. Keyboard zone lighting is still yellow in 3 of 4 zones.
12-06-2020 04:32 PM
I recommend you contact support as it looks like a hardware issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
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