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dunkler
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OMEN Keyboard Backlighting Wrong in 3 of the 4 Zones

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OMEN 15- DC1088WM
Microsoft Windows 10 (64-bit)

Hello,

I am unsure when this problem first began and it may have very well came this way when I first purchased it brand new 5 months ago.  Because of the default color scheme having a different color for each zone, this problem isn't made apparent until changing each zone to a matching solid color, or to white.  3 of the 4 zones actually are not white at all and are more of a yellow-green with the left zone being the only one that is truly white.  

 

 

This appears to be a common problem among Omen Notebook owners and here are several other threads on the issue. 

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Omen-keyboard-lighting-wrong-colour-in-3-of-4-zones/m...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Keyboard-Backlight-Displaying-...

 

I haven't found a solution nor have I seen where anyone else has solved the problem. I have tried all of the suggestions in other threads attempting to fix a software issue, but just like everyone else nothing has worked and only time has been expended.  So Is this a hardware issue and most likely a factory defect ?  Is this covered under warranty?   Any input other than what has already been mentioned would be appreciated. 

 

Thank you

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The_Fossette
HP Support Agent
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@dunkler

 

I reviewed your post and I understand that the 4 zone lighting is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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dunkler
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@the_fossette,

As I said in my original post, all suggestions given in the aforementioned threads I had already tried, which included updating the bios.

 

So even though I already had that version installed, I went ahead and used the link you supplied and updated the bios (again)  just to say I did.

 

It didn't work. 

 

(Edit)

To clarify, updating the bios with the link @the_fossette provided did not work.  Keyboard zone lighting is still yellow in 3 of 4 zones.

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gsm1812
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I also suffer from this problem and it is very annoying. I have not found a solution to it. Please give HP some attention to this problem.

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The_Fossette
HP Support Agent
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@dunkler

 

I recommend you contact support as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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