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OMEN Laptop 17 Inch - Bulge to the right of the Mouse Pad

HP Recommended
Microsoft Windows 10 (64-bit)

Was this issue ever resolved or does my laptop have to be a desktop now?

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HP Recommended

@1234abcd123 

 

If the bulge in the keyboard area is due to a bloated battery,

then the solution is to replace the battery.

 

Bloated battery needs to be replaced.

 

"Fat" Battery / Bloated Battery / Swollen Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

 

Two choices - actually three:

 

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.
  • If the computer is in Warranty, contact HP Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and respond.

 

Lots of people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery.

There is also video available.

Essentially, the information you need is located in the Service Guide for your computer.

 

References

 

Warranty Check – Contact HP

 

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

Warranty Check

 

NOTE: The online database results do not impact the actual contract.

 

===============================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the full model name

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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