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04-17-2020 03:11 AM
Within the last two weeks, the WASD keys on my keyboard stopped lighting up. I figured something was wrong since whenever I hit the FN key, they flickered but It wasn't too bad. Now, they don't light up at all. I don't know if it's an actually issue with the computer, or maybe a software issue. (This is a fairly new computer, less than 6 months old, used daily, but it's gentle usage, no extreme key pressing/slamming, etc.)
04-21-2020 03:21 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
04-22-2020 07:57 AM
Run an SFC Scan to check for Windows errors and also create a New User Account and check if that helps
New User Account Creation: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...
If the issue persists please perform Reset. Link: https://support.hp.com/in-en/document/c04742289
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue
I Am An HP Employee
04-30-2020 11:39 AM
I haven't tried the reset of the laptop, because that means, losing all my downloaded applications, and I don't have the time or wifi strength to download everything again before my school semester ends to be able to finish all work on time if I do that. But none of the other solutions worked.
I think its some sort of wiring issue within the backlight, because now when I press certain keys (Such as SHIFT, CTRL & FN), other keys get dimmer, and that was the starting signal before my WASD keys stopped lighting up.
05-02-2020 04:27 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
07-15-2020 03:36 PM
This is so late, but I finally managed to reset my computer and try out all the suggested solutions, and none of them has worked. My WASD keys still do not light up, and whenever I press FN or ALT keys around WASD flicker and go off sometimes.
I think it's officially a technical issue and not a driver/software issue.