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XYZUser
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Message 1 of 2
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Flag Post

OMEN Remote Play can't be easily disabled

HP Recommended
HP Omen
Microsoft Windows 10 (64-bit)

 

As per an earlier post (Solved: Re: How to stop OMEN Remote Play from Starting - HP Support Community - 7683362), it seems that you can't turn off OMEN Remote Play until you install one of the OCC clients for iOS/Android and set it up on your phone.

 

This is because "Enable streaming on Windows start" slider is supposedly not visible until you go through the OCC install/setup process.

 

It seems totally broken that I have to install an OCC client on a phone before OMEN Remote Play can be disabled on my laptop, particularly since I never turned on OMEN Remote Play in the first place (it came preinstalled on my laptop when I purchased it).

 

Perhaps HP is willing to send me a free phone so that I can go through the OCC install process ??? !!

 

HP please fix this bug.

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@XYZUser

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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