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‎07-15-2019 05:53 AM

HP Recommended
Product: HP 15-dc0009nia
Operating System: Microsoft Windows 10 (64-bit)

Hey, I bought this PC around 2 weeks ago and I've ran a few times into this problem. The last time it happened was yesterday - I was playing WoW and was listening to some songs on youtube, I was constantly alt-tabbing and the last time I alt-tabbed into WoW I just saw the borders of WoW and knew it would crash like that. The computer doesn't go into a blue screen or something, the monitor just gets the color of the window I'm alt-tabbing into and doesn't load the picture. I can't alt+f4, or any similar commands, but I can still hear the audio from youtube. I wasn't low on battery, and this has happened with other games as well, however not with all games.

2 REPLIES 2

‎07-16-2019 09:29 AM

HP Recommended

I ran a storage, memory and some other test using the built-in hardware diagnostic tool and passed all the tests. Anyone have an idea what could be causing these strange freezes?

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‎07-17-2019 11:32 AM

HP Recommended

@DVidojkovic

 

Since all the test passed, I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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