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yancol
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OMEN by HP 15-dc1040nr keyboard lights mismatching

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OMEN by HP 15-dc1040nr
Microsoft Windows 10 (64-bit)

I am unable to set my laptop keyboard lights into one color. Whenever I set all 4 zones into the same color, 2/4 (center and right) zones are in a different shade. I have updated everything and reinstalled Omen CC as some people had suggested, but no luck. 

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KrazyToad
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@yancol

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Next uninstall the Omen Command center from your Notebook and restart, then reinstall the Omen Command Center from Microsoft Store

 

Keep me posted

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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yancol
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Hello,

 

As mentioned, I updated everything (including the BIOS  using the same link) and reinstalled Omen Command Center from the Microsoft Store. It did not work.

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Riddle_Decipher
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Message 4 of 6
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@yancol Here's what you need to do:

 

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the Bios and chip-set driver updates,

 

If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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ALex_Cob
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I faced similar kind of issue last time, I am still searching for some proper solution Upsers.

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KrazyToad
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@ALex_Cob

 

Have you performed all the troubleshooting steps suggested by @Riddle_Decipher?

KrazyToad
I Am An HP Employee

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