OMEN by HP 15-dc1113nc - heat issues

[Mandalorianx]

Hi,
I have recently bought this gaming laptop - OMEN by HP 15-dc1113nc and I'm experiencing terrible heat issues. CPU (i7-9750H) temperatures easily hit 96-97 °C and stay that way while I'm gaming either on default or dynamic power mode. I tried to undervolt the CPU ( - 125 mV) using  Throttlestop and it didn't help at all. GPU (2070 max-q) temperature stayes around 83-84 °C while I'm gaming. Keyboard is also very hot due to high CPU temperatures. Is there any fix for this or should I try to return it to shop as broken ?

Thanks for your answers

[asmita6658]

Hi @Mandalorianx

Welcome to the HP Support Community. 

Please try these steps - HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating
 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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[Mandalorianx]

So I tried to do all the things from the link but the temperature didn’t change. I called official HP support in my country (Czech Republic) and they told me that 97 degrees Celsius for CPU and 84 for GPU are normal temperatures for HP omen laptops. I was told that the limit is set at 110 degrees Celsius and when it reaches that temperature I should call or send it to service.