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HP Recommended
OMEN by HP - 17-an005no, HP thunderbolt docking station 120w g2
Microsoft Windows 10 (64-bit)

Hello HP community! 

I'm trying to pair up my fairly old gaming laptop OMEN by HP - 17-an005no with HP thunderbolt docking station 120w g2 via type c connector. The case is that when I plug in the dock the docking station has the light on top come up, but laptop doesn't seem to recognize or react in any way. I have also tried to install firmware for the 64bit win10 for the thunderbolt and it stops at the point that docking station is not detected. 

kpkpurins_0-1635791578199.png

Also, I've tried to locate a switch in BIOS, but unfortunately there is no advanced options option in my BIOS settings. 

Please let me know what else could be done.

 

Much appriciated! 

4 REPLIES 4
HP Recommended

@kpkpurins 

 

Your machine use 230W charger, therefore 120W dock is not compatible with your machine. You can to use normal charger OR use the 230W G2 dock.


Regards.

BH
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>
HP Recommended
Hi, thanks for prompt reply.
I”m using regular 120w charger for dock and 230w for my laptop, can”t I use the dock itself if I have one charger at dock and one at laptop? Laptop is not recognizing the dock itself and no notifications or pop-ups are showing up once connected via C port.
HP Recommended

@kpkpurins 

 

The dock is compatible with the following products

 

HP Elite x2 1012 G1, G2, G4
HP Elite x2 1013 G1, G4
HP Pro x2 612 G2
HP EliteBook Folio G1
HP EliteBook x360 1030 G2, G3, G4, G7
HP EliteBook x360 1040 G5, G6, G7
HP Elitebook 1020 G2
HP EliteBook 1040 G4
HP EliteBook 1030 G4
HP EliteBook 800 series G5, G6, G7, G8
HP EliteBook HC G5, G6
HP EliteBook x360 830 G6, G7
HP EliteBook 700 series G5, G6
HP ProBook 640 G4, G5, G7,
HP ProBook 645 G4
HP ProBook 650 G5, G7, G8
HP ProBook 400 series G5, G6, G7
HP ProBook x360 435 G7
HP ZBook x2 G4
HP ZBook 14u G1, G5
HP ZBook 15u G3, G5, G7
HP ZBook Firefly 14 G7, G

HP ZBook Firefly 15 G7, G8
HP Zbook 17 G3
HP ZHAN 66 Pro series G1, G2, G3, G4
HP ZHAN Pro 13, 14, 15 G2
HP ZAHN X13 G2

 

Your machine is NOT on the list.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended

Hi,

Thanks for getting back. 

Can you please advise which dock then is compatible with OMEN by HP - 17-an005no ? 

 

Thanks

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