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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-15-2021 12:10 PM

HP Recommended
Product: OMEN by HP 17
Operating System: Microsoft Windows 10 (64-bit) 
Hello, for some time I have a problem with my laptop, when I install the latest drivers for the Gtx 1660ti graphics card, then the screen dimming option stops working, and because I do not have the latest game drivers on the laptop, my system hangs and I have a very high RAM consumption

 

Category:
3 REPLIES 3

‎09-18-2021 12:47 PM

HP Recommended

Hi@SeeQ,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

Check for the BIOS update?

 

Install the GEFORCE EXPERIENCE 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎10-09-2021 09:20 AM - edited ‎10-09-2021 09:59 AM

HP Recommended

The BIOS has been updated but I can not update the chipset, I checked literally all the drivers that are available and nothing helped, even a complete system reset and the installation from scratch did not help only on the old driver from 2019 everything works but unfortunately it has such effects as the fact that I cannot run certain games and sometimes the system freeze adding that before the reinstallation the system was in night mode but now it does not work

 

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‎10-25-2021 01:01 PM

HP Recommended

Hi@SeeQ,

 

`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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