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‎02-13-2019 01:33 AM

HP Recommended
Product: Omen 17
Operating System: Microsoft Windows 10 (64-bit)

My OMEN by HP Laptop 17-w102na does not start and despite having purchased extended warranty it currently states on the website it is no longer covered.

 

How do I arrange a product pick up and repair?

 

Thanks,

Matt.

2 REPLIES 2

‎02-13-2019 02:09 AM

HP Recommended

We dont handle warranty issues on the forum. I can ask one of the forum Mods to have a rep contact you via a PM here though.

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‎02-13-2019 07:50 AM

HP Recommended

@mattdwebber

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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