• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-05-2017 01:56 PM

HP Recommended
Product: OMEN by HP Laptop PC - 17-w033
Operating System: Microsoft Windows 10 (64-bit)

My speakers slowly fade out into inaudiable levels. When I use a headset my audio is fine, but once unplugged the Onboard speakers still stay at nothing. My Volume level are at 100 yet I hear nothing. 

 

This started a couple of weeks ago.  Once I restart my computer all seems fine for about five minutes then the audio, sure enough, fades away. I have updated my drives.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2017 02:12 PM

HP Recommended

@KEM593

 

That is due to Windows 10 updates. Please download and install newer Realtek High-Definition (HD) Audio Driver (Windows 10 v1703):

 

           http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-05-2017 02:12 PM

HP Recommended

@KEM593

 

That is due to Windows 10 updates. Please download and install newer Realtek High-Definition (HD) Audio Driver (Windows 10 v1703):

 

           http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.