• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-30-2021 08:19 AM - edited ‎01-30-2021 08:21 AM

HP Recommended
Product: OMEN Laptop - 15-en0802no
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a OMEN Laptop 15-en0802no, according to the store it should support 120hz. However, in Windows I can only select 40hz and 60hz. Is 120hz supported? If so, how can I actually use it?

 

gwx_0-1612019910399.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2021 12:33 PM

HP Recommended

@gwx 

 

Its specs

        https://support.hp.com/si-en/document/c06661006

 

Looks like you are trying to set refresh rate for its display. Its display only support up to 60Hz. You can set 120Hz for an external monitor depending on its resolution.

 

Please note: refresh rates go up, resolution will go down and vice versa,

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-30-2021 12:33 PM

HP Recommended

@gwx 

 

Its specs

        https://support.hp.com/si-en/document/c06661006

 

Looks like you are trying to set refresh rate for its display. Its display only support up to 60Hz. You can set 120Hz for an external monitor depending on its resolution.

 

Please note: refresh rates go up, resolution will go down and vice versa,

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-02-2021 07:10 AM

HP Recommended

Thanks, my conclusion: the store got it wrong by claiming / implying the display supports 120hz.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.