OMEN laptop immediately turns off when starting

[PKTexas]

While playing, I got the notification that the battery was low. I plugged it in to an HP travel charger. A few minutes later, the computer turned off instantly. The charging LED light is on when the charger is connected. When I press the power button ,the computer starts, sometimes to the OMEN logo but most often within 3 seconds of the screen turning on but still black, it turns off. You can actually hear a switch sound when this happens. What can it be and how do I go about fixing this issue? Thank you in advance.

[The_Fossette · Accepted solution]

@PKTexas,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93111.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

If you continue facing the issue, then follow the steps in the below article to perform a system test.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[PKTexas]

@The_Fossette thank you for answering. How do update the BIOS and the graphics driver or perform a system test if I can't get the laptop to turn on for more than 2 seconds? Thank you in advance.

[The_Fossette]

@PKTexas,

I recommend you boot to BIOS by tapping the F10 key on startup and check whether the computer restarts in BIOS.

If the computer restarts in BIOS as well then I recommend you contact support as it might be a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!