• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎01-17-2019 06:24 PM

HP Recommended
Product: OMEN
Operating System: Microsoft Windows 10 (64-bit)

So I was just playing a game on my laptop, and I went to push it aside for a second after the game and the computer just shut off. I wasnt moving it roughly it was just a simple push over. The fans are fine and running at max. ( I keep them like that pretty much all the time becaus I only use this computer for gaming ) The temprature is perfectly fine and once booted back up everything is notmal. Everything is up to date, driver, ext..

Is there a way to fix it or does anyone have an idea what it could be? I doesnt happen all the time, it seems really random. 

1 REPLY 1

‎01-18-2019 04:52 PM

HP Recommended

@GrumpyGuppy

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer.

 

I will be delighted to assist you here.

 

Follow this link and perform a hard reset.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.