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AK_VFX_Filmer
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OMEN laptop screen crops and goes black on startup

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Hp OMEN 15-dc0052nr
Microsoft Windows 10 (64-bit)

Hi, I'm new here.

I have an omen laptop that I use for video editing, so no large game libraries, I bought it refurbished this spring and have not had any issues with it, But today when I tried to to boot it up the screen was sort of cropped, we'll not really cropped, more like the entire sign in screen was in the upper left corner, like a window, if I didn't touch any keys the screen would almost immediately go black, if I did touch keys the screen would go on and off every few seconds, also the cuerser is not displayed on screen, although it can select things, you just can't see what you're clicking. Due to the fact that I can't navigate through the settings I can't see if its a display setting. I keep my all my updates and drivers up to date. 

One thing to note, this has happened once before, but it wasn't need so bad and it fixed itself after a few hours. 

I really hopen someone can help.

Thanks 

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AK_VFX_Filmer
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So, I tried rebooting it near a wifi network that I had previously used and it connected automatically. After sitting for about ten minutes it gave a flicker, and the screen went back to normal, which is great for now, but it sucks that I am dependant on a pre connected  network just to use my computer, next time I might have my wifi off when I shut it down, then I'll be in a real fix.

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praveen196
HP Support Agent
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@AK_VFX_Filmer Welcome to HP Community!

 

I understand that the OMEN laptop screen crops and goes black on startup.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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