OVERHEATING PRBLEM FOR OMEN... TRIED EVERYTHING!

[Max042]

A YEAR WITH THE SAME PROBLEM. UPDATING BIOS DOES NOTHING. UPDATING EVERYTHING DOES NOTHING. UNDER POWER DOES NOTHING. HOW DO I FIX THIS?

[Echo_Lake]

@Max042

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP omen is overheating, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Max042]

Product number: 7MA38UA#ABA Serial number: 5CD943FPQ1
OMEN by HP 15-dc1058wm
Updated EVERYTHING
Reinstalled windows multiple times. Been overheating for the past year right of the box.
Cooling pad and everything!  

[Max042]

I think its better i only get about 91C instead of 97C.... LOL

It seems 90% of the community is having this problem!!!!!

[Max042]

I have to play old games and still overheating like a *beep*
when i play Call of Duty I only get about 98C.... ONLY!!

[Echo_Lake]

@Max042

Thank you for posting back.

I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on the fan: HP Notebook PCs - Fan Is Noisy and Spins Constantly

• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent the noisy operation from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.