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01-13-2022 03:25 PM
My laptop has been purchased from the US in December 2020 and I received it in another region. this January. But, in just two days the "R" key chose not to respond. I have updated all the drives and the optional too yet the problem is not getting fixed. It responds sometimes if I simultaneously tap the other keys or press it down for 10-15 secs. I believe it's a hardware issue depending on the other sources. The laptop still has 2 months warranty left. But I'm currently in Bangladesh, is there any way to claim the warranty?
01-13-2022 08:40 PM
Because your machine is available on the US market (ending with dx). You have to call HP in the US directly to create a case then send your machine to the US for repair.
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