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‎01-13-2022 03:25 PM

HP Recommended
Product: Omen 15 en0013dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop has been purchased from the US in December 2020 and I received it in another region. this January. But, in just two days the "R" key chose not to respond. I have updated all the drives and the optional too yet the problem is not getting fixed. It responds sometimes if I simultaneously tap the other keys or press it down for 10-15 secs.  I believe it's a hardware issue depending on the other sources. The laptop still has 2 months warranty left.  But I'm currently in Bangladesh, is there any way to claim the warranty?

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1 person had the same question
1 REPLY 1

‎01-13-2022 08:40 PM

HP Recommended

@jERIF 

 

Because your machine is available on the US market (ending with dx). You have to call HP in the US directly to create a case then send your machine to the US for repair.

 

Regards.

BH
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