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05-16-2022 06:55 AM - last edited on 05-16-2022 07:23 AM by MarcusC
Hi, I've been having trouble to charge my laptop even when it's plugged in lately. Upon opening the base enclosure I noticed the battery is slightly swollen. Judging from the look of the battery I believe I would need to replace the battery.
I'm wondering do HP still sell any RR04 batteries? If not, what will be the best solution you suggest me to do?
05-16-2022 10:41 AM
Welcome to the HP User Community.
Yes, the battery should be removed and replaced.
In many cases, we have to purchase a "compatible" battery - HP does not always provide HP brand replacements.
Part Number and Replacement procedure on Page 33
IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer.
Component Spare part number
Battery, 4-cell, 58-Wh, 3.82-Ah, Li-ion 778978-006
Details / Additional Information
"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
NOTE: The online database results do not impact the actual contract.
HP Collection of “how-to” videos – Battery
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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