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‎06-29-2022 12:00 AM - edited ‎06-29-2022 01:17 AM

HP Recommended

Hello @shreyasSRD 

 

You notebook has AMD graphics card !

 

You cannot use the official AMD drivers for your HP notebook !

You must use the released and certified AMD drivers from HP.

 

Important:

First, please create a windows restore point, before you start experimenting...

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

(1) Remove all graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

(2) Shutdown ( No Power Sleep or Hibernate ) your notebook !

 

(3) Start and install the HP released and certified AMD driver

AMD High-Definition Graphics Driver

27.20.15002.11002 Rev.C728.0 MBApr 23, 2021Download

 

(4) Shutdown ( No Power Sleep or Hibernate ) your notebook !

 

(5) Start and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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‎06-29-2022 01:18 AM

HP Recommended

Hello @Anonymous 

 

Sorry, the last message was for user @shreyasSRD, I have corrected that.

 

Good luck

 

best regards

 

 

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‎07-14-2022 01:31 PM

HP Recommended

I gave my laptop for the service center they have no solution for this problem, straight way they said motherboard problem, It need to be replaced. 

The cost the motherboard is half of laptop price.

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