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HP Recommended
Omen 15 2020

Hi,

I have been experiencing problems with the RGB keyboard. I've set all the colors in the Omen Command Center to white but for some reason the 'S' and 'W' key are showing the color yellow instead of white. When I picked a darker blue color it turns it into cyan/teal. 

 

I've read some people have this exact problem, I have updated my BIOS, windows and even reinstalled OMEN command Center.

2 REPLIES 2
HP Recommended

I cant seem to post a picture of it for some reason, but I only have the 4 zone RGB keyboard so it's impossible to change the colors of the keys individually. 

HP Recommended

@oliver37

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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