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Omen 15-ce0xx CPU Temp reaching 97°C. Re-paste didn't worked!

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Omen by HP 15-ce072tx
Microsoft Windows 10 (64-bit)

As I've posted on forums before as well. I was told that a re-paste would fix the problem most likely. So, here's the thing, I contacted HP around two months back and they sent someone to check the problem. 

 

The guy told me that there is no issue with the hardware and everything is running fine and well except for the extremely high CPU Temp which should get fixed after the re-paste. After the re-paste, there was not even a slightiest of the change in the CPU temp. So, he told me that it maybe due to the weather since its summer and the ambient temp is too high. So, he asked me to wait for a month or two and check out again after the temperatures get down low.

 

Now, after one and a half  month of usage and wait, here I'm posting again that there is still not a bit of difference in the temperatures that I've been experiencing. I bought the device just 4 months back and I'm experiencing such issues.

 

I want to request for another check on the device and figure out where the problem lies, otherwise help me getting a replacement instead.

 

Looking forward to a helpful response.

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HP Recommended

I will ask a Moderator to escalate your issue. This is the weekend, so please be patient.

 

I will be helpful if you have the serial number of your notebook and the previous case number ready to provide to the team which contacts you by PM(private message).

 

@Huntex3r

Enter the BIOS, go to System configuration and enable the fan always on as a temporary workaround. That should cool it down a bit.

 




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Already did that. Btw Thanks @erico

Also, the previous case was closed on the request of the care personnels.

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@Huntex3r

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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