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Omen 15 graphics card rtx 2070 mismatch

HP Recommended
OMEN by HP 15-dh0145tx
Microsoft Windows 10 (64-bit)

Hi

I recently brought OMEN by HP 15-dh0145tx from HP store

https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=7WY19PA&opt=&sel=NTB

 

The description for the graphics card on the website was NVIDIA® GeForce RTX™ 2070 (8 GB GDDR6 dedicated) . After the laptop was turned was delivered, we checked system configuration and found out that the graphics card was indeed NVIDIA GeForce RTX 2070 with Max-Q. What I understand from websites that just RTX 2070 has more graphics prerformance compared to Max-Q 

 

Do i have to return and ask for laptop with graphics card posted on their websites. or Has HP stopped shipping laptops with just RTX 2070 and ships only with RTX 2070 Max-Q?

 

Highly appreciate if the community can provide us some help.

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Photoray002
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Level 15
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HP Recommended

HEllo @SaaS 

 

Unfortunately, HP did not mention that really important fact about the Max Q design in their notes. IF you want the full powered RTX 2070, you would have to go with the 17inch version Omen. The 15 inch version chassis and cooling is only setup for the Max Q version and cannot be changed.

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Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 2 of 2
Flag Post
HP Recommended

HEllo @SaaS 

 

Unfortunately, HP did not mention that really important fact about the Max Q design in their notes. IF you want the full powered RTX 2070, you would have to go with the 17inch version Omen. The 15 inch version chassis and cooling is only setup for the Max Q version and cannot be changed.

View solution in original post

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