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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Omen 15 laptop TouchPad buttons stop working

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06-11-2022 08:07 AM
Well I have more then one issue and thought kill two birds one stone, well ill make it easy by spitting the issues up
1. My TouchPad buttons work for about 5 mins after starting the laptop then around the 5 min mark the buttons stop working and I have to restart my laptop by the button I have done nothing to my setting because I worry of breaking my laptop on accident
2. My laptop has been over heating during games and I plug it in and it just shoots straight up to 97-100C and then I leave a game and the temp is back to around 44C I have asked many people that own gaming PC and they can't tell me what's wrong. I would really appreciate the help thank you tyler
08-05-2022 08:21 AM
Hello @TylerL22
I strongly advise you to go back to Windows 10 as your notebook model is not fully tested and certified by HP for Windows 11. |
Try ...
(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive
(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
Please report your results
Only continue with (3) if no technical problems are detected!
(3) Downgrade from Windows 11 to Windows 10
https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html
(4) if downgrade fails ...
--- Solution --- A)
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10
https://support.hp.com/us-en/document/ish_4511095-4511141-16
--- Solution --- B)
Use the official Microsoft method:
https://www.microsoft.com/en-us/software-download/windows10ISO
After installation is done, download and install HP drivers
https://support.hp.com/us-en/drivers/laptops
(5) Please report your results
(6) Then will will continue touchpad and over heating ...