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‎06-11-2022 08:07 AM

HP Recommended
Product: OMEN by HP 15-dc1058wm
Operating System: Microsoft Windows 11

Well I have more then one issue and thought kill two birds one stone, well ill make it easy by spitting the issues up

1. My TouchPad buttons work for about 5 mins after starting the laptop then around the 5 min mark the buttons stop working and I have to restart my laptop by the button I have done nothing to my setting because I worry of breaking my laptop on accident 

 

2. My laptop has been over heating during games and I plug it in and it just shoots straight up to 97-100C and then I leave a game and the temp is back to around 44C I have asked many people that own gaming PC and they can't tell me what's wrong. I would really appreciate the help thank you tyler

Category:
1 REPLY 1

‎08-05-2022 08:21 AM

HP Recommended

Hello @TylerL22 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

Try ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3) if no technical problems are detected!

 

(3) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(4) if downgrade fails ...

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

 

(5) Please report your results

(6) Then will will continue touchpad and over heating ...

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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