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HP Recommended
OMEN by HP 15-dc1058wm
Microsoft Windows 11

Well I have more then one issue and thought kill two birds one stone, well ill make it easy by spitting the issues up

1. My TouchPad buttons work for about 5 mins after starting the laptop then around the 5 min mark the buttons stop working and I have to restart my laptop by the button I have done nothing to my setting because I worry of breaking my laptop on accident 

 

2. My laptop has been over heating during games and I plug it in and it just shoots straight up to 97-100C and then I leave a game and the temp is back to around 44C I have asked many people that own gaming PC and they can't tell me what's wrong. I would really appreciate the help thank you tyler

1 REPLY 1
HP Recommended

Hello @TylerL22 

 

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

 

Try ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3) if no technical problems are detected!

 

(3) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(4) if downgrade fails ...

 

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

 

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

 

(5) Please report your results

(6) Then will will continue touchpad and over heating ...

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