• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎12-06-2021 03:31 PM

HP Recommended
Product: Omen 15-ek0012la
Operating System: Microsoft Windows 11

So, today I turned on my computer to use it like always, it never booted up, but the keyboard and the fans did, another thing is that the lighting of the keyboard reseted to how it looked when i bought it (new) instead of how I set the lights myself, the display is not showing any signal, fully black, the display doesnt seem broken, so i decided to connect it to another monitor that i know it works, no signal, I have tried hard reseting the laptop and also leaving it with the charger connected for and hour and 15 minutes, but it is still the same, should I wait more time like leaving it off or on for a full night? I have still the warranty so I can easily change it for a new one.

1638829652467267802906732869075.jpg

 

Thank you for your time.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.