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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L1AV)
Microsoft Windows 11

Hi everyone,

 

So I bought this gaming laptop early April. And last Friday, it suddently shut down and won't get any power ever since.

 

Between Easter and a ski trip, the effective use time was barely a week... and under no heavy load: I didn't even get to play any games on it yet. After upgrading all the drivers and whatnot, I only got the time to download and install some games...

 

With the HP Whatsapp assistance, we tried some steps:
-Windows key + V
-Windows key + B
-Remove internal battery cord and hold power button for 1min

 

Nothing worked so far, the only solution offered is a repair, in 20 days...

 

If anyone have any idead, I'll happily try them, so to not wait 1 month to use my PC...

 

The HP build quality seems somewhat worrisome, for a middle/high-end PC with an official price tag of roughly 2000 USD, I surely did not expect a dead machine after 1 week of close to no use...

 

Thanks in advance for any ideas !

 

PS: Other people seem to have the same problem too:
https://h30434.www3.hp.com/t5/Gaming-Notebooks/Hp-Omen-16-Not-booting/m-p/8671859

 

Ref and specs: 

Omen 16 France.png

1 REPLY 1
HP Recommended

Hi @131296,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you and the support team already tried the required step which didn't work, the only option would be repair as suggested. 

For more details on that, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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